Last updated: 9 July 2025

1.  Who we are

Amal Care Services Limited
Company number: 15866592
Email: info@amalcare.co.uk

2. What Personal Data We Collect

We may collect the following personal data through our website or direct contact:

  • Names, contact details (email, phone, address)
  • Enquiry details or messages submitted through our contact form
  • IP address and browser data (via cookies – see Section 7)
  • In limited cases, basic health or care needs information (if voluntarily provided in enquiries)

We only collect data that is necessary for legitimate business purposes, including responding to enquiries and improving our services.

3. How We Use Your Data

Your data is used for the following purposes:

  • Responding to your enquiries or messages
  • Arranging visits or assessments
  • Sending information about our services (only with consent)
  • Ensuring website functionality and security
  • Complying with legal or regulatory obligations

We do not use your data for automated decision-making or profiling.

4. Lawful Basis for Processing

We process your data under the following lawful bases as defined by Article 6 of the UK GDPR:

  • Consent – Where you have given explicit permission (e.g. enquiry form)
  • Contract – Where processing is necessary to take steps at your request before entering into a contract
  • Legal Obligation – Where we are required to comply with regulatory or safeguarding duties
  • Legitimate Interests – Where processing is necessary for the operation of our business and does not override your rights

5. Data Sharing

We will never sell your data. We may share your information with trusted third parties only where necessary, such as:

  • IT and website support providers (for hosting/security)
  • Regulatory authorities (e.g. CQC, local authority), where legally required

All third parties are bound by strict confidentiality and data processing agreements.

6. How We Store and Protect Your Data

We take data protection seriously and implement the following safeguards:

  • Secure UK-based servers
  • Encrypted communication channels (SSL)
  • Access control and password protection
  • Regular data audits and staff training

Data is retained only for as long as necessary for the purpose collected or as required by law.

7. Cookies and Website Tracking

To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.  For more information and to manage consent see our Cookie Policy.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data (“right to be forgotten”)
  • Object to or restrict certain types of processing
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at info@amalcare.co.uk.

9. Contacting Us

If you have any questions about this policy or how we handle your data, please contact:

Amal Care Services Limited
Email: info@amalcare.co.uk

10. Changes to This Policy

We may update this policy from time to time to reflect changes in the law or our practices. The latest version will always be available on our website.